So, three days later and I’m still not really any further on in retrieving my money.
They can’t do anything until the money leaves my account. Yesterday, they told me one transaction was due to leave my account at midnight so call back. Today I called back and found out it’s not due to leave my account until tonight instead(!?). So, I’ve got to call back again tomorrow. And then again on Thursday after the other leaves my account! Even after speaking to three different people yesterday, just before I finally got off the phone with them, I asked him to check that at least one of the four people I’d spoken since Sunday had stopped my card – they hadn’t. You’d think they’d do this by way of procedure. Wankers.
The good news is, today, I spoke to someone with more intelligence than yesterdays mentally challenged day releases. They told me the money was used on 2 different foreign betting sites – I’ve been in touch with one (an Austrian betting site), who say they’ve now blocked an account in my name and are investigating – the other one I couldn’t find details for. But I’ll leave it up to the bank now. The person I spoke to today confirmed that I will get my money back. The only problem is that it could take 7-10 days (worst case scenario is a month).
In the meantime, due to other bills coming out last week too, I have nothing in my account, no other cards to use and no cash. Whey hey!
So tomorrow I’ve got to go to my local branch and ask them for money to cover what I’ve lost (and extend my already bulging overdraft) – no idea why they can’t do this on the phone – but I’d need to go there anyway to get cash with my card being stopped.
Apparently I won’t incur any charges/fees for this, or any direct debits which may bounce. Yet I still envisage another million phone calls next month, to get these charges I won’t be charged for, reversed…
More hoop jumping tomorrow. Joy, joy, joy.